Frequently Asked Questions
Frequently Asked Questions for Schools
We’ve put together some of the most common questions we get asked by schools looking for additional tutoring support. If you still don’t find what you need, please get in touch with us.
Q. How do I sign-up for tuition?
Enquire through the contact page on our website or by calling us on 0117 463 0438.
Q. What happens after I enquire about tutoring?
You will receive a call or email from us where we will talk more about your tutoring needs and tell you about our process. We will then send over our Service Level Agreement to sign up with us and Referral Forms for the students you require support for.
Q. What subjects can you tutor?
We have almost 200 tutors who teach a wide variety of subjects. We cover all academic subjects and also study skills.
Q. What age can you tutor?
We offer tuition for all ages. We cover primary, secondary up to GCSEs, then A Levels, and adult learning.
Q. Is your tutoring online or in-person?
We offer both online and in-person tutoring, where the tuition would be delivered in the student’s home, or alternatively in a library, school or other public location.
Q. Do you do both one-to-one and small group tutoring?
Yes, we offer both one-to-one and small group tutoring, up to groups of 6 at the most. The majority of our tutoring is one-to-one or in groups of up to 3 or 4 pupils.
Q. How will I know how the student is progressing and what is being taught in their tutoring sessions?
All of our tutors are required to write session reports following each lesson which you or their class teacher or parent will be able to view. This will be a summary of the content taught in the lesson and what the student did well and found difficult. We will also have regular check-ins with you and the tutor to check in on progress, and we offer a dashboard showing progress from tests at the start and the end of the tutoring.
Q. Who are your tutors?
Our tutors come from a variety of backgrounds. We have some who are teachers, but we find it can work well when tutors aren’t from a teaching background. We have a number of students and graduates amongst our tutors, and we’ve had a lot of success matching our students with someone young, who they can relate to and who can act as a mentor to them, helping with not just the subject itself, but also general study skills. For students with SEN and any other particular needs, we will always match them with a tutor who has the appropriate experience and qualifications.
Q. How do you recruit your tutors and what do you look for in a tutor?
We have a 3-step recruitment process, finishing with an in-person interview. Apart from experience and qualifications, the other main things we look for in a tutor is that they have an engaging personality with a passion for their subject, that they have the required subject knowledge, and we test their ability to explain concepts. All tutors have gone through our Safer Recruitment Process.
Q. Do your tutors have DBS checks?
Yes, all our tutors have an Enhanced DBS Check and have gone through our Safer Recruitment Process.
Q. What will be covered in the sessions, and will they be linked to the school curriculum?
The sessions will be tailored to the individual needs of the student. The tutor will assess their level and establish any weaknesses. With your permission, they will also liaise with the school teacher(s) on the content covered and coming up, and they can then pre-teach content or cover it after it’s been done at school, where it will benefit the student.
Q. Will homework be given to do in between the sessions?
This will vary for each student, depending on the time until the exam, if relevant, and the time the student has available to do work between the sessions. We do encourage extra work between the sessions to consolidate the learning, but we appreciate not everyone has the time for this and it may not be appropriate for the learner, so it is to be agreed between the tutor, parent and student. Sometimes, homework given may be simply to revise a particular topic, which can then help the student to structure their revision.
Q. When do sessions normally take place?
Our tutors will be flexible to fit around your schedule. We’ll take down all the possible available slots and then select a tutor who is available when the student is. We will organise all scheduling around the students’ timetables, so you don’t have to spend time arranging it.